- Return Window: You have 30 calendar days from the date you receive your item to request a return.
- Eligibility: Items must be unused, unworn, unwashed with all original tags and packaging attached. Items with quality issues (manufacturing defects) are also eligible.
- Return Process: Contact us at info@setactive.sbs to initiate a return. We will provide a prepaid return shipping label.
- Restocking Fee: No restocking fee.
- Return Shipping Cost: Free returns (we cover the return shipping cost).
- Return Address: 8 Crowninshield St Unit 216, Peabody, MA 01960, United States
- Refund Processing: Once we receive the returned item, we will process the refund within 1-2 business days.
- Refund Timeline: The refund will be credited back to your original payment method. Depending on your bank or card issuer, it may take 7-10 business days for the credit to appear in your account.
